Your enquires and Complaints matters for us
We care about you and as such the quality of services offered to you is of utmost importance. We, however, understand that an occasion may arise whereby you feel that we have not achieved our usual high standards of service and that you wish to lodge a complaint accordingly.
Your opinion matters to us. Your Feedback, Suggestions, Compliments, and Complaints are welcome. You can provide feedback in one of the following ways:
- Call us on 405 5555
- Send us an email at email@example.com
- Via website www.mhc.mu
- Fill a feedback form which is available in all branches
- Visit our complaints desk
The Complaints Officer will send you a written acknowledgement of your complaint within 3 working days of receipt of same.
Our aim is to resolve any complaint and inform you of our final response normally within 30 working days of receipt of the complaint.
As per the Bank of Mauritius guideline on complaints all complaints must be closed within 3 months and send a reply to the client. However, in case of any complaints made to us which were not dealt with to your satisfaction or for which you obtained no reply after a period of (3) months, you may now escalate your complaint to:
Office of Ombudsperson for Financial Services
8th Floor, SICOM Tower
Wall Street, Ebène
Telephone number : 468-6475 | Fax number : 468-6473
Email : firstname.lastname@example.org